Terms And Conditions
By using The Pilgrim Tours website, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.
Welcome to The Pilgrim Tours. These Terms and Conditions govern your use of our website, services, and bookings with us. By accessing or using our website, booking tours, or purchasing any services, you agree to the following terms. Please read these carefully. If you do not agree to these terms, please do not use our website or services.
1. Special Requests
- Special Requirements: If you have any special requests (e.g., wheelchair access, dietary needs, or specific religious rituals), please inform us at the time of booking. We will do our best to accommodate your requests but cannot guarantee that every request will be met.
- Refusal of Booking:If we cannot fulfill your special request, we reserve the right to refuse the booking.
2. Health and Medical Issues
- Disclosure of Health Conditions: If any participant has a medical condition or requires special care, we must be informed before the tour. We recommend consulting with a doctor prior to departure.
- Medical Liability: The Pilgrim Tours is not responsible for any health-related issues or incidents that may occur during the trip.
3. Liabilities and Responsibilities
- Inherent Risks: By booking with The Pilgrim Tours, you acknowledge the risks inherent in travel, including but not limited to health risks, accidents, and damage to property.
- Supplier Responsibility: The Pilgrim Tours: is not liable for any negligence or failure on the part of service providers such as airlines, hotels, or other third-party suppliers.
- Unforeseen Changes: We are not responsible for changes to the itinerary, cancellations, or delays due to circumstances beyond our control, including but not limited to adverse weather, strikes, or natural disasters.
- Personal Belongings: The Pilgrim Tours: is not liable for loss, theft, or damage to personal belongings during the tour. We recommend arranging your own travel insurance.
- Health and Safety: Participants must follow the instructions of the tour guides and adhere to safety measures to ensure the well-being of the group. The Pilgrim Tours reserves the right to remove any participant who poses a risk to the group or breaks the rules.
4. Complaints and Grievances
- Immediate Reporting: If you are dissatisfied with any aspect of your trip, please inform the tour guide or relevant person immediately so that we can attempt to resolve the issue.
- Written Complaints: All complaints must be submitted in writing within 7 days of the completion of the tour. Complaints submitted after this period will not be entertained.
5. Jurisdiction
For any disputes or claims relating to the operation, marketing, or coordination of tours, the courts in Delhi, India shall have exclusive jurisdiction. The laws of the Republic of India will apply.
6. Changes to Terms
The Pilgrim Tours reserves the right to modify these Terms and Conditions at any time. Changes will be posted on this page, and the date of the last update will be indicated. By continuing to use our services, you agree to the updated terms.
7. Contact Information
If you have any questions about these Terms and Conditions, please contact us at:
The Pilgrim Tours
Email: support@rgyan.com